Rubber passion FAQ

This page is designed to help you with any queries you have relating to www.Rubber-Passion.com.  If you do have a question that isn’t answered here, please email support@rubber-passion.com

General FAQ’s:

How often is the site updated?

There is one main update per week. 2 or 3 videos of between 6-15 mins plus 1-2  galleries per month. Members can view my calendar for scheduled updates and more.

What devices do the videos work on?

You can view the videos on all Computers, Mac, iPad, iPod, Android and smart phones. The video files are mp4.

I emailed Lucy but got no reply..

Lucy gets a lot of messages on a daily basis and often finds it difficult to keep up with them.  So please be patient, you may still get a reply as she does try her best to get back to as many as possible. As a quick tip… please do not send over-long messages as she doesn’t have the time to respond to those. However one- liners are not too desirable either!

Is it possible to meet Lucy?

Lucy does not offer any public or private meetings.

 

Technical FAQ’s

Why can’t I view the videos on my Mac or iPad?

You can!  You can always view the streamed video and you can now also download the mp4.

Why is it that whenever I try to log in, I get redirected to the Home page?

This is because you have been blocked for security reasons.  A user is automatically blocked if using multiple IP addresses to access the site.  This is to prevent password sharing. If you have this problem please support@rubber-passion.com and we can will investigate.

I have just joined the site but my user details do not work.  What should I do?

This is quite rare, but can happen from time to time. There is sometimes a short delay in an account becoming active. If you have any problems please contact Verotel Support as they should be able to help you.

How do I cancel my membership?

Please use the link provided in your confirmation email that you will have received along with your log in details. If you have lost this then please visit: https://www.vtsup.com/en/cancel. Lucy is unable to make any refunds as Verotel have control of this.  Please contact them if you have a billing problem.